Return & Exchange Policy

Shipping & Return Policy

Last Updated: August 11, 2026

At BuyVibe, we want your shopping experience to be simple, convenient, and reliable. This Shipping & Return Policy explains how we process, deliver, and handle returns for your orders.

🚚 Shipping Policy

Order Processing

Once you place an order, our team will process it as quickly as possible.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.

You will receive order confirmation and, where available, tracking information after your order has been shipped.

Delivery Time

Estimated delivery time is generally 3–7 business days, depending on your location and courier service.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete address information

  • High order volumes

  • Unforeseen circumstances

Delivery estimates are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

BuyVibe may occasionally offer free shipping promotions or special delivery offers.

Order Tracking

If tracking information is available for your order, it will be shared with you through the contact information provided during checkout.

If you have not received your order within the expected timeframe, please contact us with your order number.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned to us because of an incorrect, incomplete, or invalid address, additional shipping charges may apply for reshipment.

🔄 Return & Exchange Policy

We want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or exchange according to the conditions below.

Return Window

Return requests must generally be submitted within 7 days of receiving your order.

Products returned after the applicable return period may not be accepted.

Eligible Returns

A product may be eligible for return if:

  • You received the wrong product.

  • The product arrived damaged.

  • The product is defective.

  • The product does not match the description in a significant way.

  • The product meets the applicable conditions of our return policy.

Return Conditions

To be eligible for a return:

  • The product should be unused and in its original condition.

  • Original packaging, tags, accessories, and other included items should be retained where applicable.

  • Proof of purchase or order details may be required.

  • You may be asked to provide clear photos or videos showing the issue with the product.

Products that have been used, damaged after delivery, altered, washed, or returned without the required accessories may not qualify for a return.

Non-Returnable Products

Certain products may not be eligible for return for hygiene, safety, personalization, or other reasons.

Examples may include:

  • Personalized or customized products

  • Hygiene-sensitive products

  • Products damaged through customer misuse

  • Products specifically identified as non-returnable on their product page

The eligibility of a product will be determined according to its nature and the applicable return conditions.

🔁 Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange where the same product is available.

If the replacement product is unavailable, you may be offered another appropriate resolution, such as a refund.

💰 Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed using the applicable payment method or another agreed method where necessary.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

📦 Return Shipping

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, BuyVibe may cover the applicable return shipping cost.

For other types of returns, the customer may be responsible for return shipping costs where permitted by our policy.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

⚠️ Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos/videos of the product

  • Photos of the packaging, if applicable

This information helps us investigate and resolve the issue quickly.

❌ Order Cancellation

If you want to cancel your order, contact us as soon as possible after placing it.

Cancellation may not be possible once the order has been processed, packed, or shipped.

📩 How to Request a Return

To request a return or exchange, contact BuyVibe through the contact information provided on our website.

Please include your order number, reason for return, and any relevant photos/videos.

Our support team will review your request and provide further instructions.

Policy Changes

BuyVibe reserves the right to update or modify this Shipping & Return Policy at any time.

Any changes will be posted on this page and will become effective upon publication.

Contact Us

If you have questions about shipping, returns, exchanges, or refunds, please contact us through the contact information available on our website.

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